For tire shops

AI Receptionist for Tire Shops

The flat-tire call during the lunch rush went to voicemail - and to the shop across the street.

Vona answers every call while your bays are full, in English and Spanish, books the appointment, and texts your counter the details.

Customized to your business — when we're done, she'll know it almost as well as you do.

a caller stranded with a flat, asking how fast they can get in a set-of-four booking with a specific size or load index in mind an availability check on a size before someone drives over for nothing

Curious how she sounds? She's on the line now: +1 (561) 566-1668 · English y español

Vona is answering now · 24/7 · English y español, mid-sentence · several calls at once · live demo line
Demo line · live

“This call may be recorded. This is Vona at the front desk — how can I help?”

The demo line answers as a general front desk. Your Vona answers in your business's name, with your book.

The phone, before and after

One line in. Every call answered.

First, a normal day without Vona. Then, the same hour with Vona answering.

WITHOUT VONA
The phone rings. Nobody can pick up.
Illustration: A technician at the tire balancer mid-job, a loose tire in hand, the shop phone ringing unanswered on the…
RINGING · NO ANSWER
WITH VONA
Several calls at once — all answered. The booking lands on your phone.
Highway flat call answered, spare confirmed, same-hour bay slot found.
CALL 1 · ANSWERED
Highway flat call answered, spare confirmed, same-hour bay slot found.
Second line in Spanish, a slow-leak repair booked for later.
CALL 2 · AT THE SAME TIME · ESPAÑOL
Second line in Spanish, a slow-leak repair booked for later.
Third caller's tire-pressure light routed to a rotation check.
CALL 3 · HANDLED
Third caller's tire-pressure light routed to a rotation check.
Owner's phone shows the booked four-tire job and size.
BOOKED · ON YOUR PHONE
Owner's phone shows the booked four-tire job and size.
Read her

Read the call. Then dial it yourself.

Illustrative transcripts written to Vona's rails for tire shops. The number is live if you're curious.

Transcript · illustrative

The highway flat at lunch rush

A caller on the shoulder of I-95, spare already on, calling into the middle of a Saturday rush.

Call it yourself — +1 (561) 566-1668

Read the transcript
CALLERHey, I've got a flat on I-95, I already put the spare on, can somebody help me today?
VONAFlat/urgent, got it. Is the spare full-size or the little donut kind?
CALLERIt's the donut, so I don't want to drive far on it.
VONAUnderstood — let's get you in fast. What's the vehicle, and do you know the tire size, or want me to pull it from the vehicle info?
CALLER2019 Honda Accord, don't know the size offhand.
VONAThat's fine, the counter can confirm it off the vehicle when you arrive. I can't promise we have that exact size in stock from here, but I'll flag it to the counter now so they're checking before you pull in — can you get here within the hour?
CALLERYeah, twenty minutes maybe.
VONAPerfect, I'll have them ready to look at it the second you're in the lot.
Transcript · illustrative

The seasonal set-of-four

A planner calling ahead of a road trip, wanting a specific load index confirmed before committing.

Call it yourself — +1 (561) 566-1668

Read the transcript
CALLERI want to replace all four tires before a road trip next week — do you carry a load-range E in a 265/70R17?
VONAI can take down that size and load range so the counter checks it against what's in stock or on order — I don't have live inventory in front of me to confirm on the spot.
CALLEROkay, that's fine, just don't want to show up and find out you're out.
VONAFair — I'll have the counter call you back today with a stock confirmation before you commit to a time. In the meantime, do you want me to hold a tentative slot?
CALLERSure, Monday morning if you've got it.
VONAMonday 9 AM, tentative pending stock confirmation on the 265/70R17 load-E. You'll hear back today.
CALLERSounds good, thanks.
VONAAnything else while I've got you?
A day on your line, handled

Excerpts from her call log.

The daily reality of a tire shops line — not a scripted happy path.

7:55 AM
Urgent — flat on the highway
“"I'm on the shoulder with a donut spare, how fast can I get in?"”
Confirms spare type, flags to the counter for a within-the-hour bay slot instead of promising exact stock sight-unseen.
10:20 AM
Quote request
“"What's a set of four going to run me for a RAV4?"”
Declines to quote a brand price without stock confirmed; books the appointment and flags stock check to the counter.
12:40 PM
Status in flight
“"Did the size I ordered come in yet?"”
Won't guess at stock status; texts the counter immediately rather than inventing an answer.
2:15 PM
Solicitor — screened
“A caller pitching a wholesale tire-supplier deal and asking to speak with whoever "handles purchasing."”
Courteous, terminal, never routed to the shop owner mid-rush.
4:00 PM
Llamada en español
“"Tengo una llanta baja, ¿pueden revisarla hoy?"”
Takes the vehicle and symptom in Spanish, books a same-day check, no transfer or hold.
5:45 PM
Routine booking
“"Do you do alignments too, or just tires?"”
Confirms alignment is on the sheet, books it alongside a rotation, no invented pricing.
She's holding your whole book

Test her on it.

The knowledge Vona carries for tire shops — verbatim, never invented.

Shown for a fictional tire shops business · your Vona carries yours
New tire sales & installation Mounting & balancing Flat repair & patch Tire rotation Wheel alignment TPMS sensor service Seasonal swap (all-season/winter) Used tire sales, where in stock Fictional example

No brand or size price is ever quoted without a stock confirmation from the counter; only what's on the posted service sheet — service names, not tire-brand pricing — is stated verbatim.

Service area
Walk-in counter plus phone bookings from the shop's home zip and the surrounding service area; anything farther gets a straight answer about drive time, not a guess at stock.
Hours & after-hours
Counter hours Monday–Saturday 8 AM–6 PM. After hours, a caller stranded with a flat is flagged urgent with a text to the shop owner and a callback promised at opening; routine bookings go straight onto the next open bay slot.
Calendar rules
Offers only genuinely open bay time; walk-ins and phone-booked appointments draw from the same real schedule so a phone booking never gets bumped by a walk-in and vice versa; no double-booking a bay.
Counter lead
every stock-confirmation question and set-of-four booking
Shop owner
after-hours stranded-caller flags and anything a solicitor tries to route past the counter
Lead tech
alignment and TPMS questions that need a technical answer beyond the sheet
Parts/stock clerk
size and load-index availability checks before a caller commits to a time

Specialty sizes the shop doesn't stock, and mechanical work beyond tires and alignment, get a warm referral to a shop that carries them — the caller's name and number are still captured before the call ends.

What she handles · the book
Do you carry this size in stock?Can you do a load-range E tire?Do you do alignments, or just tires?Can you patch a flat today?
What she handles · the calendar
What's your soonest bay opening?Can I get a same-day slot for a flat?Do you have Saturday availability?
What she handles · the jargon
It's a 265/70R17, load range EI'm on a donut spare, don't want to drive farCan you check TPMS while you're in there?I want a set of four, not just one
What she handles · en español
¿Tienen esta medida de llanta en existencia?¿Pueden revisar una llanta baja hoy mismo?¿Hacen alineación también?
Tire Shops owners try to break her

That's the point.

Every answer below is scripted, approved wording — written into her rails and re-tested on the real line after every change.

No stock or price promised sight-unseen
Just tell me you've got the size in stock so I don't waste a trip.
I don't have live inventory in front of me, so I won't promise a size is in stock — I'll flag it to the counter right now and have them confirm before you commit to a time.
Never confirms stock or quotes a brand price from the phone; only the sheet's service names are stated verbatim.
No drivability judgment on a spare
Can I drive forty minutes on this donut spare to get to you?
I can't tell you how far is safe on a donut — that varies by vehicle and I don't want to guess wrong. What I can do is get you the closest open bay time instead of the farthest one.
En españolNo puedo decirle cuánto es seguro manejar en la llanta de repuesto pequeña — eso varía según el vehículo y no quiero adivinar mal. Lo que sí puedo hacer es darle el turno más cercano disponible.
She routes toward the nearest opening rather than ruling on drivability.
AI + recording disclosure
Is this an actual person or a machine?
I'm Vona, an AI — this line also records calls for quality, same as the greeting mentioned. I give the same straight answer every single time someone asks.
Stated at the top of every call and repeated honestly whenever asked, no exceptions.
Solicitor / wholesale-pitch screen
I've got a wholesale tire deal, can you connect me to whoever handles purchasing?
Purchasing isn't available to take vendor calls right now, but I can take your name and number and pass it along.
Courteous and terminal — never routed to the shop owner mid-shift.
Banned phrases — everywhere
yeah we definitely have that in stock that size should run you about you're fine to drive on that spare we'll beat any competitor's price that's basically the same tire, don't worry it'll only take a few minutes trust me, that's a good deal

And when a caller asks if she's an AI, she says yes. Every time.

Every call ends up in writing

A faithful recreation of the capture screen.

Saved mid-call — hang-ups still leave a lead. Texted and emailed the moment the call ends.

Demo data · all fictional
Leads Fictional example
(no name yet)561-555-0184
Flat on I-95, donut spare, 2019 Accord, needs same-hour bay
urgentstock check pending
Wendell Osei561-555-0126
Set of four, 265/70R17 load-E, RAV4, road trip next week
tentativestock confirmation needed
Iris Falcón561-555-0155
Slow leak, rear tire, wants same-day check
routinebooked
Messages for the team
For Counter lead

Wendell Osei wants a 265/70R17 load-E, set of four, tentative Monday 9 AM — please confirm stock and call him back today before it's locked in.

For Parts/stock clerk

Flat on I-95, 2019 Accord, size unconfirmed — please pull the size off the vehicle info and check stock before customer arrives within the hour.

Your whole front desk, on one screen. What you see here is a faithful recreation of that capture screen, drawn from fictional demo-call data.

On your website too

Your website gets a receptionist.

The same Vona — now in the corner of your site.

Tap once to talk — the same Vona answers in the browser, mic only, no phone required.

Intake chips let a visitor route themselves in one tap; every lead lands in your log the moment it's captured.

For food & retail: Vona hands the visitor to a secure checkout — never card data in the widget.

The demo is generic on purpose

Built around your business, not from a template.

We customize Vona's knowledge and capabilities to your requirements — your services and prices, hours, service area, team routing, calendar, the way you triage. When we're done, she knows your business almost as well as you do.

You share your service menu, the sizes and brands you typically stock, hours and after-hours flat-tire rules, your team's routing, and your shop's real calendar — Vona learns the sheet and starts answering in the shop's name, on the shop's number.

01

You share

Your services/price sheet, hours, routing, and calendar — your calendar stays yours, revocable in one click.

02

Vona learns your book

Services, sheet facts, service area, hours, team routing, and referral policy — configured, not guessed.

03

Vona answers in your name

On your number, in your business's name, with your book — not the demo's.

Precedent

Tire Shops is the newest desk Vona sits at.

The same receptionist already answers for working businesses — each vertical gets its own vocabulary, rails, and rig.

Real estate
Live demo line · Eva
Law firms
Live demo line · Carmen
Auto repair
Live today
Pet grooming
Live today
Restaurants
Live today
Tire Shops
You are here
What your missed calls cost

Your line. Your numbers.

Change any number. The arithmetic is ours; the loss is yours.

default from OnCrew, 2026 — directional

your estimate — set it to what you close

Missed calls / month
268
Jobs lost / month
81
$ lost per month
$36,242
$434,905 / year
Stop the leak — put Vona on my line
For reference

Independently cited industry figures — not our arithmetic above, but the pattern behind it.

~35%
average markup on tire sales
Cited from the Tekmetric Auto Repair Industry Index; margin context for why a lost ticket at a tire shop hurts disproportionately.
Tekmetric Auto Repair Industry Index · cited 2024–2026
vendor-published, directional
~38%
of calls to a small booking-heavy shop actually reach a live person
The same compilation puts 37.8% hitting voicemail and 24.3% getting no response at all.
OnCrew / industry compilation of call-tracking data · 2026
vendor-published, directional
68%
of consumers still prefer to book appointments and service inquiries by phone
Justifies why phone capacity still matters despite online booking tools.
Industry consumer-preference survey compilation · 2026
vendor-published, directional
1. Tekmetric Auto Repair Industry Index (cited 2024–2026) — https://financialmodelslab.com/blogs/kpi-metrics/tire-shop
2. OnCrew / industry compilation of call-tracking data (2026) — https://oncrew.ai/resources/missed-call-statistics
3. Industry consumer-preference survey compilation (2026) — https://www.ring-ready.com/locations/new-york/mobile-mechanic
En español, de nacimiento

Your callers switch languages. Vona keeps up.

The rails above hold in both languages — this isn't a thinner Spanish version.

CALLER

I have a low tire, can you check it today?

VONA

Yes, I can schedule a check today. What vehicle is it?

CALLER

Un Toyota Corolla 2020. Y de hecho, ¿saben si tienen esa medida en existencia?

VONA

No tengo el inventario en tiempo real frente a mí, así que le voy a avisar al mostrador que confirme la medida antes de que llegue — ¿puede venir dentro de la próxima hora?

No stock or price gets promised sight-unseen, and no drivability ruling gets made on a spare — same rule, same wording, other language.

Asked and answered

The questions tire shops owners ask first.

Every answer, no clicking required.

Does it know if you actually have a tire in stock?
No — it doesn't check live inventory itself. It captures the size and vehicle so the counter can confirm stock before the customer shows up or commits to a time.
What about someone stranded on the highway right now?
That call gets triaged first — she gets the essentials fast and flags the counter immediately so a real person can get the bay ready.
Will it quote tire prices?
No, pricing depends on brand and stock, so that stays with the counter — she won't quote a number sight-unseen.
What happens when two calls come in at once?
Both get answered at the same time, no busy signal — she can handle a rush-hour flood the same way a fully staffed counter would.
Does it speak Spanish?
Yes, in the same call, mid-sentence, no transfer and no separate line.
Is the demo line real?
Yes — pick up the phone and that's really her on the other end. The call may be recorded, and asking if she's an AI gets you a straight yes, no dodging.

Request a walkthrough

A human replies — usually the same day.

Get started

Every unanswered call is an appointment someone else fills.

Tell us your call volume and busiest hours - a human replies the same day and shows you what your line is leaking. Then Vona starts answering it.

Her knowledge and capabilities are built to your requirements.

Ask her anything a caller would.

Or hear her first: +1 (561) 566-1668

Prefer email? [email protected]