One line in. Every call answered.
First, a normal day without Vona. Then, the same hour with Vona answering.
Read the call. Then dial it yourself.
Illustrative transcripts written to Vona's rails for auto body / collision. The number is live if you're curious.
The rear-ender, ten minutes old
A caller pulled over on the shoulder, voice unsteady, before an adjuster has even called her back.
Call it yourself — +1 (561) 566-1668
Read the transcript
The supplement call
A customer whose car is already torn down on the rack, calling about a supplement the shop filed with the insurer.
Call it yourself — +1 (561) 566-1668
Read the transcript
Excerpts from her call log.
The daily reality of a auto body / collision line — not a scripted happy path.
Test her on it.
The knowledge Vona carries for auto body / collision — verbatim, never invented.
No repair cost is ever quoted sight-unseen; only the estimate-appointment process and drivability questions are answered from the sheet, verbatim, until an estimator has looked at the vehicle in person.
Mechanical-only repairs that aren't collision-related — a check-engine light with no body damage, for example — get a warm referral to a general repair shop, and the caller's name and number are still captured before the call ends.
That's the point.
Every answer below is scripted, approved wording — written into her rails and re-tested on the real line after every change.
And when a caller asks if she's an AI, she says yes. Every time.
A faithful recreation of the capture screen.
Saved mid-call — hang-ups still leave a lead. Texted and emailed the moment the call ends.
Renata Ibarra (silver Accord) is asking about supplement approval status — please call with the real answer, she's already been waiting since Monday.
Fresh rear-end claim, pending insurer assignment — customer asked about a rental; flagged, nothing promised yet.
Your whole front desk, on one screen. What you see here is a faithful recreation of that capture screen, drawn from fictional demo-call data.
Your website gets a receptionist.
The same Vona — now in the corner of your site.
Tap once to talk — the same Vona answers in the browser, mic only, no phone required.
Intake chips let a visitor route themselves in one tap; every lead lands in your log the moment it's captured.
For food & retail: Vona hands the visitor to a secure checkout — never card data in the widget.
Built around your business, not from a template.
We customize Vona's knowledge and capabilities to your requirements — your services and prices, hours, service area, team routing, calendar, the way you triage. When we're done, she knows your business almost as well as you do.
You share your estimate process, insurers you work with, hours and after-hours accident rules, your team's routing, and your shop's real calendar — Vona learns the sheet and starts answering in the shop's name, on the shop's number.
You share
Your services/price sheet, hours, routing, and calendar — your calendar stays yours, revocable in one click.
Vona learns your book
Services, sheet facts, service area, hours, team routing, and referral policy — configured, not guessed.
Vona answers in your name
On your number, in your business's name, with your book — not the demo's.
Auto Body / Collision is the newest desk Vona sits at.
The same receptionist already answers for working businesses — each vertical gets its own vocabulary, rails, and rig.
Your line. Your numbers.
Change any number. The arithmetic is ours; the loss is yours.
default from Marchex, 2024-2026 (closest analogous auto-service rate; no auto-body-specific missed-call rate published) — directional
your estimate — set it to what you close
Independently cited industry figures — not our arithmetic above, but the pattern behind it.
2. Mitchell International Industry Trends Report (2023) — https://www.fenderbender.com/news/latest-news/news/33018677/mitchell-report-finds-collision-repair-costs-are-on-the-rise
3. Invoca research (cited 2024–2026) — https://www.conspicuo.us/post/how-many-calls-is-your-collision-repair-shop-missing
4. Dialzara / industry compilation of missed-call research (2024–2026) — https://dialzara.com/blog/missed-calls-hidden-costs-and-ai-solutions
Your callers switch languages. Vona keeps up.
The rails above hold in both languages — this isn't a thinner Spanish version.
I was just in an accident about ten minutes ago, I'm still at the scene. What should I do?
First things first — are you safe and in an okay spot right now?
Sí, estamos bien, solo asustados. Mi seguro ya me dio un número de reclamo, de hecho.
Eso ayuda — deme ese número cuando esté listo, y la voy a agendar para un estimado esta semana.
No cost estimate, no totaled-or-safe-to-drive ruling, and insurance facts captured word-for-word — the switch to Spanish doesn't loosen any of it.
The questions auto body / collision owners ask first.
Every answer, no clicking required.
Insurance-referred callers don't wait - every miss is a job lost to the next shop on the list.
Tell us your call volume and how many are insurance-referred - a human replies the same day and shows you what your line is leaking. Then Vona answers it.
Her knowledge and capabilities are built to your requirements.
Ask her anything a caller would.
Or hear her first: +1 (561) 566-1668
Prefer email? [email protected]