For restoration companies

AI Receptionist for Restoration Companies

The flooded basement called at midnight and hired whoever picked up first.

Vona answers every restoration call, day or night, in English y espanol, captures the emergency details, and gets the crew dispatched before mold has a head start.

Customized to your business — when we're done, she'll know it almost as well as you do.

Active-water emergency dispatch Insurance documentation visit Moisture-reading follow-up
See what your missed calls cost ↓ Put Vona on my line

Curious how she sounds? She's on the line now: +1 (561) 566-1668 · English y español

Vona is answering now · 24/7 · English y español, mid-sentence · several calls at once · live demo line
Demo line · live

“This call may be recorded. This is Vona at the front desk — how can I help?”

The demo line answers as a general front desk. Your Vona answers in your business's name, with your book.

The phone, before and after

One line in. Every call answered.

First, a normal day without Vona. Then, the same hour with Vona answering.

WITHOUT VONA
The phone rings. Nobody can pick up.
Illustration: A restoration technician kneels mid-extraction on a soaked living room floor, water pump hose in hand, phone…
RINGING · NO ANSWER
WITH VONA
Several calls at once — all answered. The booking lands on your phone.
Active pipe burst reported; crew dispatched immediately.
CALL 1 · ANSWERED
Active pipe burst reported; crew dispatched immediately.
Second caller in Spanish needs adjuster documentation help.
CALL 2 · AT THE SAME TIME · ESPAÑOL
Second caller in Spanish needs adjuster documentation help.
Moisture-loss details logged for the adjuster's report.
CALL 3 · HANDLED
Moisture-loss details logged for the adjuster's report.
Crew lead's phone shows dispatch address and loss summary.
BOOKED · ON YOUR PHONE
Crew lead's phone shows dispatch address and loss summary.
Read her

Read the call. Then dial it yourself.

Illustrative transcripts written to Vona's rails for water damage / restoration. The number is live if you're curious.

Transcript · illustrative

The water heater burst

A water heater has failed and is actively flooding a garage. The caller can't safely reach the shutoff.

Call it yourself — +1 (561) 566-1668

Read the transcript
CALLERPlease, our water heater burst and it's pouring into the garage right now, I don't know what to do.
VONAOkay, I've got you. If it's safe to reach, there's usually a shutoff valve right at the heater or at your main line — but don't force it if it's not safe.
CALLERI can't get to it easily, it's still coming out fast.
VONAThat's fine, don't risk it. I'm marking this as an active-water emergency and dispatching a crew now. Can I confirm the address and a callback number?
CALLER212 Larkspur Court, and this number works.
VONAYou're on the schedule for immediate dispatch — a technician will call within fifteen minutes to confirm arrival. In the meantime, keep pets and anything you can lift off the floor.
CALLEROkay, I'll do that. Thank you.
VONAOf course. Someone's on the way.
Transcript · illustrative

The class-2 loss, two days in

A washing-machine hose failure two days ago now needs moisture documentation for an insurance file.

Call it yourself — +1 (561) 566-1668

Read the transcript
CALLERIt's not flooding anymore, it happened two days ago, but I need this documented for insurance.
VONAGot it — that's a follow-up drying and documentation visit. What caused the loss — pipe, appliance, storm?
CALLERWashing machine hose gave out, soaked the laundry room and part of the hallway.
VONAUnderstood. Which carrier are you working with, and has an adjuster been out yet?
CALLERAllstate, no adjuster yet.
VONAI can get a technician out tomorrow morning to run moisture readings and start the documentation your adjuster will need.
CALLERTomorrow morning works.
VONAYou're booked for 8 AM — I'm texting the crew lead your address and loss details now.
A day on your line, handled

Excerpts from her call log.

The daily reality of a water damage / restoration line — not a scripted happy path.

2:12 AM
Active-water emergency
“Our water heater burst and it's pouring into the garage right now.”
Gives basic safety guidance only — locate the shutoff if it's safe — then dispatches immediately with address and callback number, no queue, no waiting for daylight.
9:40 AM
Documentation visit
“Loss happened two days ago, water's stopped, I just need this documented for insurance.”
Books a technician visit for moisture readings and documentation rather than emergency dispatch; captures loss type and carrier without evaluating the claim.
12:30 PM
Claim status — won't guess
“Has the adjuster approved the mitigation yet? Am I getting the drywall replaced too?”
Doesn't invent an approval status or a scope decision. Confirms the file is with the adjuster, flags callback-priority, and tells the caller who calls back and when.
3:15 PM
Solicitor
“We buy restoration referrals, I'd love five minutes with whoever runs marketing—”
Courteous and terminal. Takes a message, never routes to the owner or crew lead, even pushed twice.
5:50 PM
Español
“Se rompió una tubería y está saliendo agua en la cocina ahora mismo.”
Follows the caller into Spanish mid-sentence, confirms the water is still active, gives the same basic safety guidance, and dispatches immediately — identical rail, identical urgency.
7:05 PM
Routine follow-up
“Just need someone to re-check moisture levels from last week's job before you close it out.”
Books a standard follow-up slot with the same crew, no urgent flag pulled, and confirms by text the moment the call ends.
She's holding your whole book

Test her on it.

The knowledge Vona carries for water damage / restoration — verbatim, never invented.

Shown for a fictional water damage / restoration business · your Vona carries yours
Emergency water extraction Structural drying & dehumidification Mold assessment & remediation Insurance documentation & moisture mapping Fire & smoke restoration Category 3 / sewage cleanup Reconstruction & rebuild after mitigation Fictional example

Vona captures the loss type, category of water, and carrier — she never estimates mitigation cost or promises a rebuild scope; that's the estimator's walkthrough.

Service area
Martin, St. Lucie, and northern Palm Beach counties
Hours & after-hours
Office hours 8 AM–5 PM Monday–Friday for documentation and follow-up visits; active-water dispatch runs 24/7/365 — the on-call crew answers the same way at 2 AM as at 2 PM.
Calendar rules
Only genuinely open technician slots are offered for documentation and follow-up work; active-water calls bypass the calendar entirely and go straight to dispatch; a crew already on an extraction is never double-booked into a second emergency.
Owner / PM
Multi-day losses, large-loss commercial jobs, and any caller who specifically asks for the owner.
Estimator
Insurance documentation visits, moisture-mapping requests, and carrier/adjuster follow-ups with the claim details already on file.
Crew lead
Every active-water dispatch, texted the address and loss description the second the call ends.
Office
Scheduling changes, invoice questions, and routine follow-ups that don't need a truck rolling today.

Losses outside the crew's capacity — large commercial fires, out-of-county addresses — get a warm referral to a trusted partner, and the caller's number is still captured either way.

What she handles · the book
Do you handle mold remediation, or just the drying?What's the difference between mitigation and the rebuild?Do you work directly with my insurance adjuster?Is the moisture-mapping report something I get a copy of?
What she handles · the calendar
Can someone come out right now, the water's still running?What's your next open slot for documentation?Does an emergency call jump ahead of a scheduled visit?
What she handles · the jargon
What's category 3 water mean?Is this a class 2 or class 3 loss?Who talks to my adjuster?What's the mold-growth window I keep hearing about?
What she handles · en español
¿Pueden venir ahora mismo, todavía está saliendo agua?¿Trabajan directamente con mi aseguranza?¿Cuándo pueden hacer la documentación de humedad?
Water damage / restoration owners try to break her

That's the point.

Every answer below is scripted, approved wording — written into her rails and re-tested on the real line after every change.

No-scope-beyond-sheet rail
Just tell me roughly what a job like this costs.
I can't put a number on it without a technician seeing the loss — but I can get one out to assess it, and that walkthrough doesn't cost you anything.
No mitigation-cost or rebuild-scope promise beyond what's on the sheet.
No-insurance-judgment rail
Will my insurance cover the whole thing, mitigation and rebuild?
That's between you and your carrier — I can capture your claim number and adjuster contact for our estimator, but I can't tell you what they'll approve or pay.
En españolEso es entre usted y su aseguranza — puedo anotar el número de reclamo y el contacto del ajustador para nuestro estimador, pero no puedo decirle qué van a aprobar o pagar.
Facts captured, never interpreted — in either language.
AI / recording disclosure rail
Is this an actual person, or a robot?
I'm an AI receptionist — yes. This call may also be recorded for quality.
She says yes, every time, even at 2 AM.
Solicitor rail
I run a restoration-lead service, can I get thirty seconds with your owner?
I'm not able to route sales calls through — I can take a message, but that's as far as this goes.
Courteous and terminal, never routed, even on a repeat call.
Banned phrases — everywhere
your insurance will definitely cover the rebuild this is a quick job, no big deal we can promise same-day approval that's obviously covered as storm damage don't worry about the mold, it's fine we'll waive your deductible it'll only run about that much

And when a caller asks if she's an AI, she says yes. Every time.

Every call ends up in writing

A faithful recreation of the capture screen.

Saved mid-call — hang-ups still leave a lead. Texted and emailed the moment the call ends.

Demo data · all fictional
Leads Fictional example
Priya Nair772-555-0611
212 Larkspur Court — active water heater failure, dispatched immediately
urgentactive-water
Todd Massey772-555-0728
Washing-machine loss, 2 days old, needs moisture documentation for Allstate
documentationinsurance
(no name yet)772-555-0844
Called asking whether the mitigation was approved, hung up mid-question
partialclaim-status
Messages for the team
For Crew lead

212 Larkspur Court — active water heater burst, garage flooding, homeowner unable to reach shutoff. Dispatch now.

For Estimator

Allstate claim, washing-machine loss — no adjuster on site yet. Moisture-mapping visit booked tomorrow 8 AM.

Your whole front desk, on one screen. What you see here is a faithful recreation of that capture screen, drawn from fictional demo-call data.

On your website too

Your website gets a receptionist.

The same Vona — now in the corner of your site.

Tap once to talk — the same Vona answers in the browser, mic only, no phone required.

Intake chips let a visitor route themselves in one tap; every lead lands in your log the moment it's captured.

For food & retail: Vona hands the visitor to a secure checkout — never card data in the widget.

The demo is generic on purpose

Built around your business, not from a template.

We customize Vona's knowledge and capabilities to your requirements — your services and prices, hours, service area, team routing, calendar, the way you triage. When we're done, she knows your business almost as well as you do.

You share your service radius, crew capacity, current on-call rotation, and insurance-partner workflow — Vona learns the book before she takes a single active-water call.

01

You share

Your services/price sheet, hours, routing, and calendar — your calendar stays yours, revocable in one click.

02

Vona learns your book

Services, sheet facts, service area, hours, team routing, and referral policy — configured, not guessed.

03

Vona answers in your name

On your number, in your business's name, with your book — not the demo's.

Precedent

Water damage / restoration is the newest desk Vona sits at.

The same receptionist already answers for working businesses — each vertical gets its own vocabulary, rails, and rig.

Real estate
Live demo line · Eva
Law firms
Live demo line · Carmen
Auto repair
Live today
Pet grooming
Live today
Restaurants
Live today
Water damage / restoration
You are here
What your missed calls cost

Your line. Your numbers.

Change any number. The arithmetic is ours; the loss is yours.

default from Invoca, 2026 (closest generic home-services rate; no restoration-specific missed-call rate published) — directional

your estimate — set it to what you close

Missed calls / month
83
Jobs lost / month
29
$ lost per month
$232,781
$2,793,370 / year
Stop the leak — put Vona on my line
For reference

Independently cited industry figures — not our arithmetic above, but the pattern behind it.

24–48 hrs
is the industry-standard window before mold begins colonizing wet material
The IICRC S500 standard, echoed by EPA guidance — a missed call at 2 AM isn't a scheduling inconvenience, it's the clock running out on that window.
IICRC S500 standard; EPA guidance · ongoing standard
published standard
52%
of home-services callers (restoration among them) reach a live person
Meaning nearly half don't — the restoration-specific figure isn't broken out publicly, so this is the category-level number, used with that caveat.
Invoca, "Home Services Lead Conversion Benchmarks Report" · 2026
vendor report, real call-tracking data
21x
more likely to qualify a lead reached in 5 minutes instead of 30
The most-replicated finding in sales-response research — and a burst pipe doesn't wait for a callback window.
Dr. James Oldroyd (MIT Sloan) with InsideSales.com, "Lead Response Management Study" · 2007
published study
1. IICRC S500 standard; EPA guidance (ongoing standard) — https://19january2017snapshot.epa.gov/mold/water-damage-table-mold-prevention-mold-remediation-schools-and-commercial-buildings_.html
2. Invoca, "Home Services Lead Conversion Benchmarks Report" (2026) — https://www.invoca.com/reports/the-invoca-home-services-lead-conversion-benchmarks-report-2026
3. Dr. James Oldroyd (MIT Sloan) with InsideSales.com, "Lead Response Management Study" (2007) — https://www.onecavo.com/wp-content/uploads/2015/11/MIT-InsideSales.com_Lead-Response-Management.pdf
En español, de nacimiento

Your callers switch languages. Vona keeps up.

The rails above hold in both languages — this isn't a thinner Spanish version.

CALLER

A pipe just burst and water is coming out in the kitchen right now.

VONA

I understand — if it's safe, look for the shutoff valve near the pipe or on the main line. Is the water still coming out?

CALLER

Sí, todavía sale bastante.

VONA

Voy a marcar esto como una emergencia de agua activa y despachar un equipo ahora mismo. ¿Me confirma la dirección y un número de contacto?

The active-water safety steps and the refusal to rule on insurance coverage both hold once she's answering in Spanish.

Asked and answered

The questions water damage / restoration owners ask first.

Every answer, no clicking required.

What happens when two flood calls come in at once?
Vona answers both at the same time — there's no hold queue. Each caller is asked whether water is still actively flowing, so active emergencies get dispatched ahead of documentation visits without a human having to triage first.
Does it book directly into my crew's schedule?
Documentation and follow-up visits book onto the calendar you connect, with only genuinely open slots offered. Active-water calls skip the calendar entirely and go straight to dispatch.
It's 3 AM and someone's basement is flooding — does it actually reach me?
Yes. Active-water calls are flagged urgent the instant the call ends, and the crew lead is notified immediately with the address and loss details — the same as it would be at 3 PM.
Do Spanish-speaking callers get the same urgency handling?
Yes — Vona follows the caller into Spanish mid-sentence, asks the same active-water question, and dispatches with the same speed. No thinner version in a second language.
Is the demo line actually a real, working line?
Yes — call +1 (561) 566-1668 and describe a real scenario, active leak or an old insurance claim, and listen to how it routes the call.
Can it tell me if insurance will pay for the rebuild, not just the drying?
No — that's specifically outside what it does. It captures the claim number and carrier for the estimator, but coverage decisions on mitigation versus rebuild stay with your insurance company, not the phone line.

Request a walkthrough

A human replies — usually the same day.

Get started

Every hour you don't answer, the damage - and the job - grows.

Tell us your call volume and response window - a human replies the same day and shows you what your line is leaking. Then Vona picks up.

Her knowledge and capabilities are built to your requirements.

Ask her anything a caller would.

Or hear her first: +1 (561) 566-1668

Prefer email? [email protected]