Vona for plumbing companies

AI Receptionist for Plumbers

The 2 AM burst-pipe call you missed just booked the plumber who answered.

Vona answers every plumbing call, day or night, in English and Spanish, qualifies the job, books it on your calendar, and texts you the details.

Customized to your business — when we're done, she'll know it almost as well as you do.

Burst pipe, active leak No hot water Drain backed up

Curious how she sounds? She's on the line now: +1 (561) 566-1668 · English y español

Vona is answering now · 24/7 · English y español, mid-sentence · several calls at once · live demo line
Demo line · live

“This call may be recorded. This is Vona at the front desk — how can I help?”

The demo line answers as a general front desk. Your Vona answers in your business's name, with your book.

The phone, before and after

One line in. Every call answered.

First, a normal day without Vona. Then, the same hour with Vona answering.

WITHOUT VONA
The phone rings. Nobody can pick up.
Illustration: A plumber on his back under a kitchen sink at night, flashlight in his teeth, wrench mid-turn. On the counter…
RINGING · NO ANSWER
WITH VONA
Several calls at once — all answered. The booking lands on your phone.
Burst water heater in the garage, tech dispatched within the hour.
CALL 1 · ANSWERED
Burst water heater in the garage, tech dispatched within the hour.
Clogged kitchen drain, caller speaking Spanish, booked for tomorrow.
CALL 2 · AT THE SAME TIME · ESPAÑOL
Clogged kitchen drain, caller speaking Spanish, booked for tomorrow.
Running toilet, low-priority, scheduled for next available slot.
CALL 3 · HANDLED
Running toilet, low-priority, scheduled for next available slot.
Owner's phone shows the appointment, address, and job summary.
BOOKED · ON YOUR PHONE
Owner's phone shows the appointment, address, and job summary.
Read her

Read the call. Then dial it yourself.

Illustrative transcripts written to Vona's rails for plumbing. The number is live if you're curious.

Transcript · illustrative

The 2 AM burst pipe

A homeowner calls after midnight — water spraying under the kitchen sink.

Call it yourself — +1 (561) 566-1668

Read the transcript
CALLERIt's almost midnight — is anyone actually going to answer, or is this a machine that's just going to take a message nobody reads?
VONAI'm Vona, the AI answering for this shop tonight, and yes — I'm handling this myself, right now. Tell me what's going on with the water.
CALLERThe pipe under the kitchen sink is spraying. I already shut the valve but there's water everywhere.
VONAGood instinct shutting the valve — that buys us time. I have a tech who can be there within the hour for an emergency call. Should I send them?
CALLERYes. Please.
VONADone — dispatched, and I'm texting the owner your address and the details right now so nothing gets lost between us.
Transcript · illustrative

The drain that won't go down

A caller half-describes a slow kitchen drain; Vona narrows it to one fixture and books it.

Call it yourself — +1 (561) 566-1668

Read the transcript
CALLERHi, um, my kitchen sink drain is backed up and won't go down at all.
VONAGot it. Is any other drain in the house backing up too, or just the kitchen?
CALLERJust the kitchen so far.
VONAThat helps narrow it down — a single-fixture clog usually isn't a main-line problem. Can I get your name, address, and the best number to reach you?
CALLERSure, it's Marcus Webb, 77 Coral Reef Drive.
VONAThanks, Marcus. I've got a tech available this afternoon at 3:30 — I'll text you a confirmation and the tech's name before he heads over.
A day on your line, handled

Excerpts from her call log.

The daily reality of a plumbing line — not a scripted happy path.

6:14 AM
Emergency · burst pipe
“There's water coming through my ceiling right now.”
Address and shut-off status captured first; flagged urgent and Mike, the on-call tech, notified immediately. No guessing on damage extent — that's for the tech to see.
9:40 AM
No hot water
“My water heater's making a weird noise and there's no hot water this morning.”
Booked as same-day, not emergency — no active leak, no safety issue. Model and age of the unit captured for the tech.
11:05 AM
Estimate request
“What would it cost to repipe the whole house?”
Never a number over the phone. "Dispatch sends someone out for a proper repipe estimate — no charge for the visit." Address and timeline saved.
1:22 PM
Solicitor
“I'd love thirty seconds to talk about a marketing partnership—”
Courteous and terminal. Never routed, never given a tech's cell, even when pushed twice.
3:47 PM
Existing job, in flight
“It's the Hendersons — is the tech still coming today for the water heater?”
No invented ETAs. "Dispatch keeps the live schedule; I don't want to give you a window that's shifted. They'll text you directly."
7:03 PM
En español
“Hola, mi fregadero de la cocina está goteando mucho.”
Followed her mid-sentence into Spanish — same triage questions, same warmth, address and urgency captured exactly as in English.
She's holding your whole book

Test her on it.

The knowledge Vona carries for plumbing — verbatim, never invented.

Shown for a fictional plumbing business · your Vona carries yours
Drain cleaning Water heater repair & replacement Leak detection Repipe & repair Fixture installation Sewer line service Emergency shutoff & mitigation Fictional example

Vona states the sheet's flat-rate diagnostic fee and service-call window verbatim, and never quotes a repair price sight-unseen — that call belongs to the tech standing in the room.

Service area
Martin & St. Lucie counties — Stuart, Palm City, Jensen Beach, Port St. Lucie
Hours & after-hours
7 AM–7 PM booked normally; after-hours calls triaged for true emergencies (active leaks, no water, sewage backup) with on-call dispatch
Calendar rules
Only truly-open windows offered; no double-booking a tech who's already dispatched
Mike, lead tech / on-call
Every emergency — active leaks, no water, sewage backups — with address and shut-off status already captured.
Dispatch
Same-day and scheduled repair calls, plus estimate requests for repipes and remodels.
Office manager
Billing questions, existing-invoice disputes, and anything about a job already closed out.
Owner
Anything Vona can't place — and every solicitor gets screened before it reaches anyone.

Jobs outside the service area, or trades Vona doesn't cover (well pumps, septic systems), get a warm referral out — and the caller's number is still captured, because today's referral is next year's customer.

What she handles · the book
Do you do water heater installs?Can you clear a main line clog?Do you handle repipes?What's your diagnostic fee?
What she handles · the calendar
Can someone come today?What's the soonest emergency slot?Can I get a morning window tomorrow?
What she handles · the jargon
Is this a slab leak?Do I need a repipe or just a repair?Is that a P-trap or a main line issue?Do you pull permits for water heater swaps?
What she handles · en español
¿Hacen reparaciones de emergencia?¿Cuánto cuesta la visita?¿Pueden venir hoy?
Plumbing owners try to break her

That's the point.

Every answer below is scripted, approved wording — written into her rails and re-tested on the real line after every change.

No-quote-beyond-sheet rail
What would it cost to repipe my whole house?
That's not something I can price sight-unseen — a repipe depends on the house. Dispatch can send someone out for a proper estimate, and there's no charge for the visit.
En españolEso no lo puedo cotizar sin ver la casa — depende de muchos factores. Podemos enviar a alguien para una evaluación gratuita.
Sheet facts — like the flat diagnostic fee — she'll state verbatim. A repipe number is never one of them.
No-diagnosis rail
Is it a slab leak or just a bad fitting? Should I be worried?
I can't diagnose it over the phone — what I can do is get the details down so the tech walks in already knowing what to check first. Is the water coming up through the floor, or is it just under a fixture?
Unlicensed-party rule: no opinions on cause, severity, or whether it's urgent beyond the triage questions themselves.
Two-party disclosure rail
Wait, is this being recorded? Am I talking to a robot?
Yes to both — this call may be recorded for quality, and yes, I'm an AI answering for the shop tonight. I'm still going to get you taken care of.
Florida is two-party consent; the disclosure and the AI admission both happen in the opening line, not just when asked.
Solicitor / price-shopper rail
I'd love thirty seconds to pitch a marketing partnership to the owner.
I appreciate you calling, but I don't route sales calls to the owner — I can take a number if there's something specific, but I can't promise a callback.
Courteous and terminal. Never escalated, never given a direct line, even on a second call.
Banned phrases — everywhere
it's probably just that sounds cheap to fix I'm sure it's nothing the tech will definitely fit you in that'll only cost you about don't worry about it

And when a caller asks if she's an AI, she says yes. Every time.

Every call ends up in writing

A faithful recreation of the capture screen.

Saved mid-call — hang-ups still leave a lead. Texted and emailed the moment the call ends.

Demo data · all fictional
Leads Fictional example
Marcus Webb772-555-0118
Kitchen sink drain backup
repairsame-day
(no name yet)772-555-0142
Water heater, no hot water
diagnosticscheduled
Rehearsal Caller772-555-0177
Whole-house repipe estimate
estimatecallback needed
Messages for the team
For Mike, on-call tech

6:14 AM — active leak through a ceiling, address captured, shut-off confirmed. Needs dispatch now.

For Office manager

Caller disputing a March invoice — wants a callback before end of day, not urgent otherwise.

Your whole front desk, on one screen. What you see here is a faithful recreation of that capture screen, drawn from fictional demo-call data.

On your website too

Your website gets a receptionist.

The same Vona — now in the corner of your site.

Tap once to talk — the same Vona answers in the browser, mic only, no phone required.

Intake chips let a visitor route themselves in one tap; every lead lands in your log the moment it's captured.

For food & retail: Vona hands the visitor to a secure checkout — never card data in the widget.

The demo is generic on purpose

Built around your business, not from a template.

We customize Vona's knowledge and capabilities to your requirements — your services and prices, hours, service area, team routing, calendar, the way you triage. When we're done, she knows your business almost as well as you do.

Your price sheet, your service area, and your team's routing rules replace the demo's the moment you sign — the fiction goes away, the rig underneath doesn't change.

01

You share

Your services/price sheet, hours, routing, and calendar — your calendar stays yours, revocable in one click.

02

Vona learns your book

Services, sheet facts, service area, hours, team routing, and referral policy — configured, not guessed.

03

Vona answers in your name

On your number, in your business's name, with your book — not the demo's.

Precedent

Plumbing is the newest desk Vona sits at.

The same receptionist already answers for working businesses — each vertical gets its own vocabulary, rails, and rig.

Real estate
Live demo line · Eva
Law firms
Live demo line · Carmen
Auto repair
Live today
Pet grooming
Live today
Restaurants
Live today
Plumbing
You are here
What your missed calls cost

Your line. Your numbers.

Change any number. The arithmetic is ours; the loss is yours.

default from Invoca, 2026 — directional

your estimate — set it to what you close

Missed calls / month
125
Jobs lost / month
37
$ lost per month
$24,317
$291,807 / year
Stop the leak — put Vona on my line
For reference

Independently cited industry figures — not our arithmetic above, but the pattern behind it.

48%
of home-services calls never reach a person
Across 70M+ real voice/SMS conversations, 52% of home-services callers (plumbing included) reach a live person — meaning nearly half don't.
Invoca Home Services Lead Conversion Benchmarks Report · 2026
Vendor report, real data
27–62%
of plumbing calls go missed, by industry estimate
Techs on job sites can't answer the phone — small-business checks put the range wide, signaling weak underlying data but a consistent direction.
CallJolt, Home Services Missed Call Statistics · 2026
Vendor-published, directional
21×
more likely to qualify a lead reached in 5 minutes vs. 30
The most-replicated finding in sales-response research — and the window opens mostly after hours, exactly when plumbing emergencies happen.
Oldroyd / InsideSales.com, Lead Response Management Study · 2007
Published study
~$850
average same-day revenue from a residential plumbing emergency call
A ballpark contractor call-value estimate — not a controlled study, but consistent with this trade's own $350–$8,000 ticket range.
CallBird AI, contractor call-value aggregate · 2026
Vendor-published, directional
1. Invoca Home Services Lead Conversion Benchmarks Report (2026) — https://www.invoca.com/reports/the-invoca-home-services-lead-conversion-benchmarks-report-2026
2. CallJolt, Home Services Missed Call Statistics (2026) — https://calljolt.com/blog/guides/home-service-business-missed-call-statistics
3. Oldroyd / InsideSales.com, Lead Response Management Study (2007) — https://www.onecavo.com/wp-content/uploads/2015/11/MIT-InsideSales.com_Lead-Response-Management.pdf
4. CallBird AI, contractor call-value aggregate (2026) — https://www.callbirdai.com/blog-contractors-lose-money-missed-calls
En español, de nacimiento

Your callers switch languages. Vona keeps up.

The rails above hold in both languages — this isn't a thinner Spanish version.

CALLER

Hi, my kitchen sink is leaking a lot and I don't know what to do.

VONA

I understand — tell me, is the water coming out forcefully, or is it more of a steady drip?

CALLER

Más que nada un goteo, pero no para.

VONA

Eso nos da un poco de margen. ¿Me puede dar su dirección y un número donde localizarla?

The no-quote rule, the no-diagnosis rule, and the two-party disclosure all transfer to Spanish without a softer version.

Asked and answered

The questions plumbing owners ask first.

Every answer, no clicking required.

What happens when two emergency calls come in at the same time?
Vona doesn't put anyone on hold — she can carry on both conversations at once, gathering the address and urgency for each, then texts both to the owner immediately. Which one gets dispatched first is still your call; Vona just makes sure neither one disappears into a queue.
Does it book into my calendar?
Yes — Vona only offers windows that are truly open on your calendar and writes the appointment straight in. No double-booking a tech who's already dispatched.
Can it reach me on an emergency?
It flags urgent calls — active leaks, no water, sewage backups — and notifies you immediately, with a callback promised. It doesn't guess at severity beyond the triage questions.
Does it speak Spanish?
Yes — Vona follows a caller mid-call from English into Spanish and back, with the same rails and the same warmth in both languages.
Is the demo line real?
Yes — the number on this page is answered live by Vona for a fictional plumbing shop. Calls may be recorded; the shop and every job on it are fictional by construction.
Will it try to diagnose the problem for me?
No — it captures what the caller describes accurately enough that the tech walks in already briefed, but it never tells a caller what's wrong or what it will cost to fix, sight unseen.

Request a walkthrough

A human replies — usually the same day.

Get started

Stop paying for calls nobody answers.

Tell us your trade and how many calls you get a week - a human replies the same day and shows you exactly what your line is leaking. Then Vona starts answering it.

Her knowledge and capabilities are built to your requirements.

Ask her anything a caller would.

Or hear her first: +1 (561) 566-1668

Prefer email? [email protected]