One line in. Every call answered.
First, a normal day without Vona. Then, the same hour with Vona answering.
Read the call. Then dial it yourself.
Illustrative transcripts written to Vona's rails for hvac. The number is live if you're curious.
The 9 AM call on the first 95-degree day
Day one of the heat wave. The board is already full and the phone hasn't stopped since it opened.
Call it yourself — +1 (561) 566-1668
Read the transcript
The tune-up nobody chases
No emergency, no drama — just the fall maintenance renewal that keeps a system out of next summer's no-cool pile.
Call it yourself — +1 (561) 566-1668
Read the transcript
Excerpts from her call log.
The daily reality of a hvac line — not a scripted happy path.
Test her on it.
The knowledge Vona carries for hvac — verbatim, never invented.
Vona states your diagnostic-visit fee and maintenance-plan pricing exactly as written on your sheet, word for word — she never estimates a repair cost before a technician has eyes on the unit.
Jobs outside your service radius, or outside scope — commercial rooftop units this shop doesn't touch, for instance — get a warm referral out. The caller's number is still captured, because next summer's no-cool call from that same address is still worth having.
That's the point.
Every answer below is scripted, approved wording — written into her rails and re-tested on the real line after every change.
And when a caller asks if she's an AI, she says yes. Every time.
A faithful recreation of the capture screen.
Saved mid-call — hang-ups still leave a lead. Texted and emailed the moment the call ends.
Denise Okafor, 214 Sable Palm Court — full system down, 88° indoors, mother with a heart condition on-site. Needs a callback within the hour.
Caller asking to confirm Thursday's install is still on schedule — wants a callback today, please don't leave this one hanging.
Your whole front desk, on one screen. What you see here is a faithful recreation of that capture screen, drawn from fictional demo-call data.
Your website gets a receptionist.
The same Vona — now in the corner of your site.
Tap once to talk — the same Vona answers in the browser, mic only, no phone required.
Intake chips let a visitor route themselves in one tap; every lead lands in your log the moment it's captured.
For food & retail: Vona hands the visitor to a secure checkout — never card data in the widget.
Built around your business, not from a template.
We customize Vona's knowledge and capabilities to your requirements — your services and prices, hours, service area, team routing, calendar, the way you triage. When we're done, she knows your business almost as well as you do.
Your Vona learns your maintenance-agreement terms, your brand and parts lineup, and your dispatch board's real openings — not a generic HVAC script pulled off the shelf.
You share
Your services/price sheet, hours, routing, and calendar — your calendar stays yours, revocable in one click.
Vona learns your book
Services, sheet facts, service area, hours, team routing, and referral policy — configured, not guessed.
Vona answers in your name
On your number, in your business's name, with your book — not the demo's.
HVAC is the newest desk Vona sits at.
The same receptionist already answers for working businesses — each vertical gets its own vocabulary, rails, and rig.
Your line. Your numbers.
Change any number. The arithmetic is ours; the loss is yours.
Independently cited industry figures — not our arithmetic above, but the pattern behind it.
2. ACCA HVAC Blog; Memphis AC & Heating seasonal-demand post (2026) — https://hvac-blog.acca.org/4-ways-handle-influx-calls-summer/
3. Invoca, "Home Services Lead Conversion Benchmarks Report" (2026) — https://www.invoca.com/reports/the-invoca-home-services-lead-conversion-benchmarks-report-2026
4. Dr. James Oldroyd (MIT Sloan) / InsideSales.com, "Lead Response Management Study" (2007) — https://www.onecavo.com/wp-content/uploads/2015/11/MIT-InsideSales.com_Lead-Response-Management.pdf
Your callers switch languages. Vona keeps up.
The rails above hold in both languages — this isn't a thinner Spanish version.
Hi, my air conditioner stopped cooling and it's really hot inside.
I'm sorry to hear that — is the unit running at all, or is it completely off?
Está corriendo, pero no enfría nada.
Entendido — voy a anotar la dirección y consigo que un técnico llegue hoy mismo. ¿Cuál es la dirección, por favor?
The fork, the no-price rail, and the AI disclosure all hold the same in Spanish as in English — a mid-call switch doesn't loosen a single rule.
The questions hvac owners ask first.
Every answer, no clicking required.
Every missed call is a job you already paid to earn.
Tell us your call volume and busiest season - a human replies the same day and shows you what your summer surge is costing. Then Vona picks up the phone.
Her knowledge and capabilities are built to your requirements.
Ask her anything a caller would.
Or hear her first: +1 (561) 566-1668
Prefer email? [email protected]