For dental practices

AI Receptionist for Dental Offices

The toothache that called at lunch is sitting in another chair.

Vona answers every practice call, day or night, in English y espanol, triages the emergency, and books the visit into your schedule.

Customized to your business — when we're done, she'll know it almost as well as you do.

Pain call, flagged per practice rules Hygiene recall / cleaning booking New-patient records request

Curious how she sounds? She's on the line now: +1 (561) 566-1668 · English y español

Vona is answering now · 24/7 · English y español, mid-sentence · several calls at once · live demo line
Demo line · live

“This call may be recorded. This is Vona at the front desk — how can I help?”

The demo line answers as a general front desk. Your Vona answers in your business's name, with your book.

The phone, before and after

One line in. Every call answered.

First, a normal day without Vona. Then, the same hour with Vona answering.

WITHOUT VONA
The phone rings. Nobody can pick up.
Illustration: A dental front desk sits swamped with three patients waiting to check out, the phone ringing unanswered on…
RINGING · NO ANSWER
WITH VONA
Several calls at once — all answered. The booking lands on your phone.
Patient in pain flagged for same-day urgent visit.
CALL 1 · ANSWERED
Patient in pain flagged for same-day urgent visit.
Second caller in Spanish books a routine cleaning.
CALL 2 · AT THE SAME TIME · ESPAÑOL
Second caller in Spanish books a routine cleaning.
Returning patient matched to an open appointment slot.
CALL 3 · HANDLED
Returning patient matched to an open appointment slot.
Front desk's phone shows appointment and call summary.
BOOKED · ON YOUR PHONE
Front desk's phone shows appointment and call summary.
Read her

Read the call. Then dial it yourself.

Illustrative transcripts written to Vona's rails for dental practices. The number is live if you're curious.

Transcript · illustrative

The toothache that won't wait

A current patient has had worsening pain since last night and wants to be seen today.

Call it yourself — +1 (561) 566-1668

Read the transcript
CALLERHi, I've had a toothache since last night and it's getting worse — do you have anything today?
VONAI'm sorry you're dealing with that. Are you a current patient here, and is the pain bothering you right now?
CALLERYes, I've been a patient a couple of years, and yeah, it's still bothering me.
VONAThank you for telling me — I'm flagging this as an urgent same-day visit for the doctor to review. Can I get your name and a callback number?
CALLERDaniel Ruiz, and this number's fine.
VONAThank you, Daniel. Can you tell me roughly where the pain is — which side, upper or lower?
CALLERLower right, back tooth.
VONAGot it, I've noted that for the doctor. You're down for the first available slot this afternoon, and the office will call to confirm shortly.
Transcript · illustrative

The 'is that a cavity?' question

A caller describes a symptom and asks for a diagnosis over the phone.

Call it yourself — +1 (561) 566-1668

Read the transcript
CALLERThere's this dark spot on my molar, is that probably just a cavity, or should I actually come in?
VONAI'm not able to tell you what that is over the phone — but I can get you seen today so the doctor can take a look.
CALLEROkay, but is it urgent or can it wait a week?
VONAI can't judge urgency on symptoms either — that's the doctor's call, not mine. Are you in any pain right now, or is it just something you noticed?
CALLERNo pain, I just saw it this morning.
VONAOkay, I'll still flag it for a prompt look rather than a routine slot, since it's new. Are you an existing patient?
CALLERYes, I've been coming here for years.
VONAGreat — I have an opening tomorrow at 10:15. I'll text you a confirmation.
A day on your line, handled

Excerpts from her call log.

The daily reality of a dental practices line — not a scripted happy path.

8:05 AM
Pain call, flagged
“I've had a toothache since last night and it's getting worse.”
Asks whether the caller is an existing patient and whether the pain is active right now, flags urgent per the practice's own escalation rule, and books the first available same-day slot — no diagnosis offered.
9:50 AM
Cash-pay estimate
“What does a cleaning cost if I don't have insurance?”
States the practice's cash-pay fee from the sheet verbatim; never estimates beyond what's printed, and offers to check which plans the practice accepts if the caller has coverage.
11:20 AM
Lab case — won't guess
“Is my crown back from the lab yet? I was told it'd be ready this week.”
Doesn't invent a lab-turnaround date. Confirms the case is logged, flags it for the office to check with the lab, and promises a callback rather than a guess.
1:40 PM
Solicitor
“I've got a dental-marketing package, can I get thirty seconds with your office manager?”
Courteous and terminal. Takes a message, never routes to clinical staff or the office manager mid-day, even pushed twice.
3:15 PM
Español
“Hola, necesito una limpieza para mi hija, es su primera visita aquí.”
Follows the caller into Spanish mid-sentence, confirms it's a new patient, and books the visit with the same intake questions — identical rail, identical warmth.
4:50 PM
Routine recall booking
“It's been about eight months since my last cleaning, I think I'm due.”
Confirms existing-patient status, offers genuinely open hygiene slots, and books without pulling a hygienist off a current patient to check the schedule.
She's holding your whole book

Test her on it.

The knowledge Vona carries for dental practices — verbatim, never invented.

Shown for a fictional dental practices business · your Vona carries yours
Routine cleanings & exams Emergency exams for pain or injury Crowns, bridges & lab cases Whitening & cosmetic consults Pediatric visits Dentures & partials New-patient records & X-rays Fictional example

Vona states the practice's cash-pay fees and which insurance plans are accepted verbatim from the sheet — she never estimates a treatment cost or interprets what a plan will cover.

Service area
Martin and northern Palm Beach counties
Hours & after-hours
Office hours 8 AM–5 PM Monday–Friday; after-hours pain calls are answered the same as daytime calls and flagged per the practice's own urgent-visit rule — no clinical judgment is made by phone.
Calendar rules
Only genuinely open hygienist and doctor slots are offered; a chair already booked is never double-booked; pain calls are flagged for a prompt look rather than forced into a routine slot that doesn't fit the urgency rule.
Office manager
Scheduling conflicts, insurance questions the sheet doesn't answer, and any caller who specifically asks for the manager.
Hygienist
Recall and routine cleaning bookings matched against real chair availability.
Dentist
Pain calls flagged urgent, and any question that edges toward diagnosis or treatment advice — routed, never guessed at.
Billing
Payment-plan questions and lab-case cost follow-ups that go beyond the printed fee sheet.

Care outside the practice's scope — specialty procedures the practice refers out, insurance plans it doesn't accept — gets a warm referral, and the caller's name and number are still captured either way.

What she handles · the book
Do you take my insurance plan?What's the cash price for a cleaning without insurance?Do you see kids, or just adults?Is a consult separate from the cleaning visit?
What she handles · the calendar
Can I get in today, I'm in pain?What's your next opening for a routine cleaning?Do pain calls get priority over a scheduled cleaning?
What she handles · the jargon
Am I due for a recall cleaning yet?Is my crown back from the lab?Do I need X-rays if it's my first visit here?Is this an emergency exam or a regular exam?
What she handles · en español
¿Aceptan mi seguro dental?Necesito una cita, me duele una muela.¿Cuándo es mi próxima limpieza?
Dental practices owners try to break her

That's the point.

Every answer below is scripted, approved wording — written into her rails and re-tested on the real line after every change.

No-clinical-advice rail
There's a dark spot on my tooth, is that probably a cavity?
I'm not able to tell you what that is — but I can get you seen today.
En españolNo puedo decirle qué es eso — pero puedo conseguirle una cita hoy mismo.
No symptom assessment, no diagnosis, no reassurance that something is 'probably fine' — in either language.
No-price-beyond-sheet rail
Just tell me roughly what a crown costs.
I can give you our cash-pay fee for that from the sheet, but the exact cost can depend on what the doctor finds — I can't estimate beyond what's printed.
States sheet facts verbatim; never estimates or negotiates.
AI / recording disclosure rail
Wait, is this a real person or an AI?
I'm an AI receptionist — yes. This call may also be recorded for quality.
She says yes. Every time.
Solicitor rail
I've got a marketing package for dental practices, can I speak with your office manager?
I'm not able to route sales calls through to the office manager — I can take a message, but that's as far as this goes.
Courteous and terminal, never routed, even on a second push.
Banned phrases — everywhere
that's probably just a cavity it's nothing to worry about you don't need to see a dentist for that we'll definitely fit you in for free your insurance covers all of that that sounds like it could wait

And when a caller asks if she's an AI, she says yes. Every time.

Every call ends up in writing

A faithful recreation of the capture screen.

Saved mid-call — hang-ups still leave a lead. Texted and emailed the moment the call ends.

Demo data · all fictional
Leads Fictional example
Daniel Ruiz772-555-0155
Lower-right molar pain since last night, existing patient, flagged same-day
urgentpain
Marisol Vega772-555-0266
New patient, daughter's first cleaning, requested Spanish-language confirmation
new-patientespanol
(no name yet)772-555-0377
Asked whether crown was back from lab, hung up before finishing
partiallab-case
Messages for the team
For Dentist

Daniel Ruiz — lower-right molar pain since last night, active discomfort, existing patient. Booked first available slot this afternoon.

For Office manager

Caller asked if their crown was back from the lab — case logged, please confirm turnaround with the lab and call back today.

Your whole front desk, on one screen. What you see here is a faithful recreation of that capture screen, drawn from fictional demo-call data.

On your website too

Your website gets a receptionist.

The same Vona — now in the corner of your site.

Tap once to talk — the same Vona answers in the browser, mic only, no phone required.

Intake chips let a visitor route themselves in one tap; every lead lands in your log the moment it's captured.

For food & retail: Vona hands the visitor to a secure checkout — never card data in the widget.

The demo is generic on purpose

Built around your business, not from a template.

We customize Vona's knowledge and capabilities to your requirements — your services and prices, hours, service area, team routing, calendar, the way you triage. When we're done, she knows your business almost as well as you do.

You share your fee sheet, accepted insurance plans, hygienist and doctor schedules, and the practice's own urgent-visit rule — Vona learns the book before she takes a single patient call, and captures only what the practice configures.

01

You share

Your services/price sheet, hours, routing, and calendar — your calendar stays yours, revocable in one click.

02

Vona learns your book

Services, sheet facts, service area, hours, team routing, and referral policy — configured, not guessed.

03

Vona answers in your name

On your number, in your business's name, with your book — not the demo's.

Precedent

Dental practices is the newest desk Vona sits at.

The same receptionist already answers for working businesses — each vertical gets its own vocabulary, rails, and rig.

Real estate
Live demo line · Eva
Law firms
Live demo line · Carmen
Auto repair
Live today
Pet grooming
Live today
Restaurants
Live today
Dental practices
You are here
What your missed calls cost

Your line. Your numbers.

Change any number. The arithmetic is ours; the loss is yours.

default from Peerlogic, 2026 (26-practice case study) — directional

your estimate — set it to what you close

Missed calls / month
329
Jobs lost / month
99
$ lost per month
$59,234
$710,813 / year
Stop the leak — put Vona on my line
For reference

Independently cited industry figures — not our arithmetic above, but the pattern behind it.

38%
of inbound calls went unanswered across a 26-practice dental group
A real call-tracking dataset, not a small-sample blog claim — more than one in three calls to a working dental practice never gets picked up.
Peerlogic, dental call-tracking case study · 2026
vendor report, real multi-practice dataset
98%
of new patients call the practice before their first visit
The phone, not the website, is the actual front door for a new-patient relationship — used with a hedge, since the underlying methodology isn't independently disclosed.
Scheduling Institute / dental-industry phone-tracking vendors · 2026
directional
~78%
of callers who hit an unanswered dental line never leave a voicemail
They call the next practice instead — a caveat applies, since no independently verified original study was located.
Resonate / dentina.ai dental-call-statistics compilations · 2026
directional
$15,000–$20,000
in estimated lifetime revenue from a new patient who refers 2–3 others
A lifetime-value framing, not a single-visit ticket — why one missed new-patient call matters far more than the visit price alone.
Peerlogic / dentina.ai dental-call-value posts · 2026
directional
1. Peerlogic, dental call-tracking case study (2026) — https://www.peerlogic.com/post/turning-missed-dental-phone-calls-into-profit
2. Scheduling Institute / dental-industry phone-tracking vendors (2026) — https://schedulinginstitute.com/blog/hidden-cost-of-missed-dental-calls/
3. Resonate / dentina.ai dental-call-statistics compilations (2026) — https://dentina.ai/articles/missed-dental-patient-calls-cost/
4. Peerlogic / dentina.ai dental-call-value posts (2026) — https://dentina.ai/articles/revenue-lost-missed-calls-dental-practice/
En español, de nacimiento

Your callers switch languages. Vona keeps up.

The rails above hold in both languages — this isn't a thinner Spanish version.

CALLER

Hi, I need a cleaning for my daughter, it's her first visit here.

VONA

Happy to help — has your daughter been a patient at another clinic before, or is this her first time altogether?

CALLER

Es la primera vez en general, tiene ocho años.

VONA

Perfecto, para la primera visita normalmente incluye radiografías y un examen además de la limpieza. ¿Le funciona el jueves a las tres?

The no-clinical-advice boundary and the sheet-only pricing rule don't soften just because the call continues in Spanish.

Asked and answered

The questions dental practices owners ask first.

Every answer, no clicking required.

Does this thing try to diagnose what's wrong with a patient's tooth?
No. It asks whether the caller is in pain and flags urgent calls according to the practice's own rules — it never assesses symptoms, suggests a diagnosis, or gives clinical advice. That judgment always stays with the dentist.
What happens when two calls come in at once?
Vona answers both at the same time — there's no hold queue. Each caller gets the same in-pain-or-booking question, so urgent calls don't get stuck behind a routine scheduling call.
Does it book directly into our scheduling system?
It books directly onto the calendar you connect and texts a confirmation to both the patient and the front desk. Only genuinely open hygienist and doctor slots are offered — no double-booking a chair.
It's after hours and a patient is in real pain — does it actually reach someone?
It answers the same way at 9 PM as at 9 AM, asks the pain-or-cleaning question, and flags anything urgent per whatever escalation rule the practice sets — a text to the on-call dentist, or a same-morning callback, honestly, not a guessed promise of an instant house call.
We have a lot of Spanish-speaking families. Does it handle that?
Yes — Vona follows the caller into Spanish mid-call and applies the same pain-or-cleaning question and booking flow in either language.
How does it handle patient information?
Vona captures only what the practice configures for her to capture — no more. Patient details go to your team by text and email and land in the call log, never left sitting in a voicemail. She never gives clinical advice, and she discloses that she's an AI and that the call may be recorded, every time she's asked.

Request a walkthrough

A human replies — usually the same day.

Get started

Every missed call is a new patient in someone else's chair.

Tell us your call volume and typical hours - a human replies the same day and shows you what your line is leaking. Then Vona answers it.

Her knowledge and capabilities are built to your requirements.

Ask her anything a caller would.

Or hear her first: +1 (561) 566-1668

Prefer email? [email protected]